Shipping Policy

Shipping Policy

At HIBROSA, we are committed to delivering your furniture safely and efficiently. Please review our Shipping Policy to understand how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are typically processed within 1–3 business days.
  • Processing times may vary during peak seasons, promotional periods, or due to product availability.

Once your order is processed and dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp with tracking details (where applicable).

2. Shipping Coverage

HIBROSA currently ships across most locations in India.

Delivery availability may vary depending on:

  • Serviceable PIN codes
  • Product dimensions and weight
  • Logistics partner coverage

For remote or non-serviceable locations, our team may contact you regarding alternative delivery arrangements.

3. Delivery Timelines

Estimated delivery times:

  • Metro Cities: 3–7 Business Days
  • Tier 2 & Tier 3 Cities: 5–10 Business Days
  • Remote Locations: 7–15 Business Days

Delivery timelines are estimates and may vary based on location, product availability, weather conditions, public holidays, and logistics partner operations.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Promotional offers may include free shipping on selected products or order values.
  • Additional delivery charges may apply for remote locations or special handling requirements.

5. Order Tracking

Once your order is shipped, tracking information will be shared through email, SMS, or WhatsApp.

Customers can use the provided tracking details to monitor the status of their shipment.

6. Delivery Inspection

Upon receiving your order, please inspect the package before accepting delivery.

If you notice:

  • Visible damage to packaging
  • Missing items
  • Incorrect products

Please:

  1. Take clear photographs.
  2. Inform the delivery personnel if possible.
  3. Contact HIBROSA within 48 hours of delivery.

Claims submitted after this period may not be eligible for resolution.

7. Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Logistics partner delays

HIBROSA shall not be held liable for delays caused by circumstances beyond our reasonable control.

8. Failed Delivery Attempts

Our logistics partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Unavailability of recipient
  • Failure to respond to delivery communications

The shipment may be returned to our warehouse. Additional shipping charges may apply for re-dispatch.

9. Furniture Deliveries

Certain furniture items may require special handling due to size, weight, or assembly requirements.

For large furniture orders:

  • Delivery schedules may be coordinated directly with the customer.
  • Additional transit time may be required depending on location and logistics arrangements.

10. Address Accuracy

Customers are responsible for providing accurate:

  • Name
  • Contact Number
  • Delivery Address
  • PIN Code

HIBROSA shall not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

11. International Shipping

Currently, HIBROSA ships within India only.

For international shipping inquiries, please contact our customer support team.